Terms & Conditions
Avon Dog Services Ltd trading as The Whole Hound Academy
These terms and conditions apply to all services provided by Avon Dog Services Ltd trading as The Whole Hound Academy. By booking any service, programme, class, or consultation, you agree to these terms.
1. Services
Avon Dog Services Ltd trading as The Whole Hound Academy provides reward-based dog training services including, but not limited to:
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Private training sessions
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Behaviour consultations
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Group training classes
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Coaching programmes
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Workshops
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Online training services
All training advice and instruction is provided in good faith and based on modern, force-free training methods.
Results cannot be guaranteed, as success depends on many factors including consistency, environment, and owner participation.
2. Booking and payment
All services must be booked in advance through the Avon Dog Services Ltd trading as The Whole Hound Academy booking system or by direct arrangement.
Full payment is normally required at the time of booking unless a payment plan has been agreed.
Bookings are not confirmed until payment or deposit has been received.
3. Payment plans
Payment plans may be available for services costing £200 or more.
Where a payment plan is selected:
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A deposit must be paid at the time of booking to secure your place.
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The remaining balance will be paid in scheduled instalments.
By choosing a payment plan, the client agrees to pay the full cost of the service booked, regardless of attendance or completion of training sessions.
Payment plans are provided as a convenience and do not divide the service into separate purchases.
The client remains responsible for paying the entire agreed fee, even if:
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the training programme has been completed
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sessions have already taken place
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the client chooses to stop participating
4. Missed or failed payments
If a scheduled payment fails or is not received, Avon Dog Services Ltd trading as The Whole Hound Academy reserves the right to:
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Suspend or cancel future sessions
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Remove access to online materials or support groups
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Require the remaining balance to be paid immediately
Outstanding balances may be pursued through appropriate recovery methods if necessary.
5. Deposits
Deposits are used to secure booking slots and are non-refundable.
Deposits will be deducted from the total service price.
6. Cancellations and rescheduling
If you need to cancel or reschedule a private session, at least 48 hours’ notice must be provided.
Where sufficient notice is given, the session may be rearranged.
Cancellations made with less than 48 hours’ notice may result in the session being forfeited without refund.
Group classes, courses, and programmes are generally non-refundable once started, as places are limited.
7. Client responsibilities
Clients agree to:
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Follow the training guidance provided
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Use humane, reward-based methods
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Ensure their dog is handled safely at all times
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Inform Avon Dog Services Ltd trading as The Whole Hound Academy of any behavioural concerns, bite history, or health issues before sessions begin
Dogs must be kept on lead where instructed and under control at all times.
Avon Dog Services Ltd trading as The Whole Hound Academy reserves the right to refuse or terminate services if a dog presents a safety risk that was not disclosed prior to booking.
8. Health and vaccination
Clients must ensure their dog is:
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Fit and healthy to participate in training
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Up to date with vaccinations where appropriate
Any illness, injury, or contagious condition must be disclosed prior to attending sessions.
9. Liability
While every effort is made to provide safe training environments, participation in dog training activities carries inherent risks.
By attending sessions, the client accepts responsibility for their dog’s behaviour and actions.
Avon Dog Services Ltd trading as The Whole Hound Academy will not be held liable for:
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Injury to dogs or people during training
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Damage to property caused by a client’s dog
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Incidents resulting from failure to follow training instructions
Clients remain legally responsible for their dog at all times.
10. Children at training sessions
Children are welcome at training sessions but must be supervised by a responsible adult at all times.
For safety reasons, children may be asked to remain seated or observe certain exercises.
11. Training methods
Avon Dog Services Ltd trading as The Whole Hound Academy uses force-free, reward-based training methods.
The use of the following equipment during training sessions is not permitted unless specifically discussed:
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Prong collars
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Shock collars
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Choke chains
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Any equipment designed to cause pain or fear
12. Photography and video
During training sessions, photographs or video recordings may occasionally be taken for:
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training purposes
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educational materials
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marketing and social media
These images or recordings may include clients and their dogs.
If you do not consent to photographs or video being used for promotional purposes, please notify Avon Dog Services Ltd trading as The Whole Hound Academy in writing before your session.
13. Online content and materials
Any training materials, handouts, videos, or online content provided by Avon Dog Services Ltd trading as The Whole Hound Academy remain the intellectual property of the business.
These materials may not be copied, distributed, or shared without permission.
14. Right to refuse service
Avon Dog Services Ltd trading as The Whole Hound Academy reserves the right to refuse or discontinue services where:
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a dog presents an unmanaged safety risk
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abusive or inappropriate behaviour occurs
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the terms and conditions are not followed
15. Changes to terms
Avon Dog Services Ltd trading as The Whole Hound Academy reserves the right to update these terms and conditions at any time.
The latest version will always be available on the website.
16. Contact
For any questions regarding these terms and conditions, please contact: Avon Dog Services Ltd trading as The Whole Hound Academy
Email: thewholehoundacademy@gmail.com