These Terms of Use govern your use of the website at thewholehoundacademy.co.uk. By using this website you agree to these Terms in full. If you do not agree to any part of these Terms, please do not use this website.

Specific services we offer, such as dog training packages, are provided under separate service agreements that we issue at the point of booking. Those agreements take precedence over these Terms in relation to the services they cover.

1. About us

This website is operated by Avon Dog Services Ltd, trading as The Whole Hound Academy. We are a company registered in England and Wales under company number 08372691. Our registered office is at 2 Northside, Wells Road, Chilcompton, Radstock, England, BA3 4ET.

You can contact us using the form on our website.

2. Using this website

You may use this website for your personal and non-commercial information about our services. You agree:

not to copy, redistribute, or commercially exploit any part of this website without our prior written permission;
not to attempt to gain unauthorised access to any part of the website, our servers, or any related systems;
not to use the website in any way that may damage it, interfere with another user’s use of it, or breach any applicable law;
not to scrape, harvest, or otherwise collect personal information from the website.

3. Intellectual property

All content on this website, including text, photographs, graphics, logos, video, and the design of the website itself, is owned by Avon Dog Services Ltd or our licensors. All rights are reserved.

You may view, download, and print individual pages for your personal, non-commercial use. Any other use, including reproduction or republication on another website, requires our prior written permission.

4. Accuracy of information

We take reasonable care to ensure that the information on this website is accurate and up to date. However, we do not warrant that the content is complete, accurate, or current. Nothing on this website constitutes professional or veterinary advice. If your dog is unwell, in pain, or in distress, contact your vet.

5. Booking and payment

Where you book a programme through this website, the specific terms of that programme are set out in the service agreement we issue at the point of purchase. Those terms govern the service. Payments are processed by Stripe. Your card details are not stored by us.

6. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and to the maximum extent permitted by law, we will not be liable for:

any loss of profit, loss of revenue, loss of business, loss of goodwill, or any indirect or consequential loss arising out of your use of this website;
any reliance you place on information on the website;
any interruption or error in the availability of the website.

7. Outcomes from training

Dog training and behaviour work depend on a number of factors that are outside our control, including the dog’s history, temperament, health, and the consistency with which the client follows the plan we provide. We make no guarantee as to specific outcomes from any session or programme. This does not affect your statutory rights.

8. Third-party links

This website may contain links to third-party websites for your convenience. We do not control those websites and we are not responsible for their content, privacy practices, or terms. Following a link is at your own risk.

9. Changes to these Terms

We may update these Terms from time to time. The current version, and the date it was last updated, is shown at the top of this page.

10. Governing law and jurisdiction

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising from these Terms or from your use of this website.

11. Contact

Questions about these Terms can be sent using the form on our website, or by post to Avon Dog Services Ltd at 2 Northside, Wells Road, Chilcompton, Radstock, England, BA3 4ET.

Website Terms