Clear terms. No surprises.
Everything you agree to when you book with us or use this website, in one place.
Booking, payment, instalment plans, cancellations, rescheduling, suitability, your responsibilities and liability.
Read the termsRetreats are booked under a separate agreement, which we send you before you pay. If you cancel, part of the fee is non-refundable, depending on how much notice you give:
The agreement itself sets out the full terms, including your 14-day cooling-off period.
We use kind, reward-based methods and we give every client a clear plan. We do not guarantee a specific outcome. Results depend on the dog’s temperament and history, and on the work done between sessions.
Behaviour and health are linked. If we see anything that points to pain or a medical cause, we will ask you to see your vet first.
Send us a message and we’ll come back to you within one working day.
